FAQ

Frequently Asked Questions

🛒 Orders

How do I place an order?
Select your desired product, add it to your cart, and complete the checkout process. You will receive a confirmation email once your order has been placed.

Can I change or cancel my order?
Orders can only be changed or cancelled if they have not yet been processed. Please contact us as soon as possible via our contact page.

I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder. If you still can’t find it, please contact us and we will assist you.

🚚 Shipping & Delivery

Do you offer free shipping?
Yes, we offer free shipping on all orders.

What is the delivery time?
Our estimated delivery time is 3–14 business days, including processing and shipping. Delivery times may vary depending on location and external factors.

Do you ship internationally?
Yes, we ship to multiple countries. Available destinations will be shown at checkout.

Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a tracking number via email.

Who is responsible once the order has been shipped?
Once an order has been handed over to the shipping carrier, Maison Daelis is not responsible for delays, loss, or damage caused by the carrier or other external circumstances beyond our control.

🕯️ Products & Use

Are your products safe to use?
Yes, our products are carefully selected and meet high quality standards. Please follow all provided usage and safety instructions.

Are your products suitable as gifts?
Yes, our products are thoughtfully packaged and make ideal gifts.

Can I have an allergic reaction to your products?
Please review the ingredient information carefully. If you have allergies or sensitivities, we recommend testing first or contacting us before use.